The E-911 Communications Sergeant is responsible for coordinating and supervising the work and activities of their assigned shift, according to the Standard Operating Guide (SOG). The Communications Sergeant may also function as a Communications Officer by receiving and interpreting information through telecommunications equipment and verbally dispatching that information through the equipment. The information must be relayed accurately and timely to the proper authority to aid in expediting the protection, welfare and safety of the general public.
- Assist the Communications Lieutenant with coordinating and supervising the work and activities Communications Officers by scheduling work assignments to ensure that each shift is adequately staffed and by reviewing their work in general.
- Act as shift Supervisor in the absence of the Communications Lieutenant.
- Serve as shift Training Officer
- Supervise assigned shift Communications Officers by counseling, recommending disciplinary action, appraising performance and assisting in the hiring and training process.
- Answer non-emergency and emergency 911 telephone lines, obtaining and recording pertinent information regarding the nature and urgency of the situation to determine appropriate response and expeditiously alert responsible units of agencies via radio or telephone.
- Dispatch and direct responding service units, City Fire/Rescue, County Fire/Rescue, EMS and Law enforcement agencies promptly to emergencies and other locations according to SOG.
- Maintain constant status and availability of all emergency service units; keep continuous records of mobile units.
- Monitor an assortment of equipment in the course of daily activities including, but not limited to, all radio frequencies, recording system, teletype UPS, generator, TDD and more.
- Interact and communicate with various groups and individuals involved in the operations of all related departments including co-workers, the general public, outside agencies, wrecker companies, security agencies and other city, county, state, and federal agencies.
- Operate the Computer Aided Dispatch (CAD) terminal accurately, entering and evaluating information vital to timely dispatch.
- Other duties as assigned. Duties, responsibilities and activities may change at any time without notice.
SKILLS AND ABILITIES
- Ability to utilize an assortment of machinery and equipment in the performance of daily tasks, including a computer, teletype, dispatch radio, radio equipment, facsimile, copier, telephone and other types of office equipment.
- Ability to learn and apply new skills in the area of telephone and radio communications relative to emergency services.
- A thorough knowledge of
- General safety rules and regulations pertaining to duties;
- Procedures and policies pertaining to duties
- Effectively communicate in the English language both orally and in writing.
- Accurately add, subtract, multiply and divide.
- Carry out instructions furnished orally or in written or diagram form.
- Ability to efficiently organize tasks and daily assignments for coworkers.
- These physical demands are representative of the physical requirements for an employee to successfully perform the essential functions of the E-911 Telecommunications Supervisor‘s job. Reasonable accommodation can be made to enable people with disabilities to perform the essential function of this job.
- While performing the responsibilities of the job, the employee is required to stand and walk to perform such tasks as observing the work site and work duties of others.
- The employee must be able to stay at a stationary position for extended periods of time.
- Hand and foot dexterity is required to operate office equipment, and paperwork.
- Hearing and speech is necessary to communicate with citizens and co-workers in person, by telephone and radio.
- Good vision is required for all functions.
- This position must be able to lift 25 pounds occasionally.
- While performing the duties of this job, the employee is usually exposed to a noise level that is moderate and normal for a busy office environment. Work is performed in an office environment where the temperature is maintained by centralized heating and air units. Work is performed around and using extensive electronic equipment.
- Employee must be available to work weekends and holidays, as well as a flexible, changing schedule. Emergencies or the absence of other staff may result in extended hours or extra shifts being assigned on short notice.
- This position is also required to pass annual medical examinations and random drug screens.
STANDARDS FOR MEASURING PERFORMANCE
- Successful development and implementation of objectives; continuous growth in service provided.
- Effective leadership.
- Appropriate and positive interaction with staff, management, volunteers, community groups, professional associates and the public.
- Accomplishment of job functions in an effective and timely manner.
- Proficiency in oral and written communication.
- Effectiveness in establishing priorities, working on multiple assignments and concurrent projects.
- Exercise of sound judgment in the absence of specific guidelines.
- Demonstrated ability to thoroughly analyze problems; to meet demanding and changing deadlines in spite of interruptions.
- Adherence to established policies and procedures.
REQUIREMENTS FOR APPLICATION
- 3 years experience as a Communications Officer at Walker County 911 or a comparable department.
- Must have successfully completed a 40-hour training course for the Communications Officer per Georgia state Law.
- Must have successfully completed and maintained GCIC/NCIC Operator Certification and Security Awareness.
- Any equivalent combination of education, training and experience, which provides the required knowledge, skills, and abilities for this position.
- No disciplinary action within the last 365 days
- FEMA EMI IS-100.c – Introduction to the Incident Command System
- FEMA EMI IS-200.c – Basic Incident Command System for Initial Response
- FEMA EMI IS-241.b – Decision Making and Problem Solving
- FEMA EMI IS-700.b – An Introduction to the National Incident Management System (NIMS)
- GPSTC Online – Start the Conversation
- GPSTC Online – Ethics and Professionalism
- GPSTC Online – Handling TTY Calls
OTHER CERTIFICATIONS/COURSES THAT MUST BE OBTAINED WITHIN 12 MONTHS OF APPOINTMENT
- GCIC Terminal Agency Coordinator (TAC) Certification
- Supervision Level I
- FEMA EMI IS-5.a – An Introduction to Hazardous Materials
- FEMA EMI IS-144 – Telecommunicators Emergency Response Taskforce (TERT) Basic Course.
- FEMA EMI IS-1200 – TERT Team Leader Course
- Other courses and certifications as deemed necessary by Management.