JOB SUMMARY
The First Impressions Receptionist welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories for quick reference; gives guidance to visitors on how to find the person or services they are looking for from local government.

ESSENTIAL DUTIES

  • Greet all visitors and employees with a positive and helpful attitude
  • Assist all visitors by providing requested direction to all county government offices
  • Introduce visitors to the appropriate staff member, as necessary
  • Assist with a variety of administrative tasks including, but not limited to, copying, faxing, taking notes, maintaining and distributing a current employee directory and making travel plans
  • Prepare meeting and training rooms
  • Answer phones in a professional manner and forward calls as appropriate 
  • Provide available information regarding county government topics when asked
  • Assist colleagues with administrative tasks including, but not limited to, stuffing checks and mailers and typing requests for employee emails
  • Perform administrative tasks as requested by supervisor
  • Sort and distribute mail to internal mailboxes; assist with postage machine as needed; prepare certified mail or FedEx Express shipments
  • Schedule appointments as requested
  • Maintain organization within the supply closet 
  • Exhibit a working knowledge of county codes and ordinances, as well as department functions
  • Provide excellent customer service
  • Assist Clerk with errands to the bank and post office. Pickups and deliveries to and from other county facilities as needed.  
  • Other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice 

EDUCATION AND EXPERIENCE

  • High School Diploma or GED
  • Must be at least 18 years of age
  • Three years experience in a similar office setting preferred
  • Experience with multi-line phones

SKILLS AND ABILITIES

  • Consistent professional dress and manner at all times
  • Excellent written and verbal skills
  • Excellent time management skills
  • Ability to multitask 
  • Ability to communicate professionally and courteously with the general public
  • Ability to maintain confidentiality at all times
  • Ability to contribute positively as part of a team, helping with various tasks as required
  • Use of computers, copiers, telephones, faxes and other general office equipment.
  • Proficiency in keyboarding
  • Competency with Microsoft applications including Microsoft Office, and Google Suites
  • Experience with administrative and clerical procedures

CERTIFICATES, LICENSES, REGISTRATIONS

  • Must have and maintain a valid driver’s license

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements for an employee to successfully perform the essential functions of the First Impressions Receptionist‘s job. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions of this job.

While performing the responsibilities of the job, the employee is required to stand, walk, sit, climb, bend, crouch and twist to perform such tasks as: (EXAMPLES LISTED)

  • Observing the worksite and work duties of others
  • Walking around the work site
  • Lifting supplies, equipment, and files
  • Sitting at a desk or in meetings
  • Reaching for objects
  • Kneeling, bending or crouching to file or to retrieve objects from lower shelves or the ground
  • Pushing and pulling file drawers or tables and chairs
  • Climbing stairs
  • Twisting from computer to phone 
  • Hand and foot dexterity is required to operate office equipment, and paperwork
  • Hearing and speech is necessary to communicate with customers and co-workers in person and by telephone 
  • Good vision is required for all functions
  • This position must be able to lift 25 pounds occasionally

WORK ENVIRONMENT

While performing the duties of this job, the employee is usually exposed to a noise level that is low to moderate. 100% of the work is performed in a controlled office environment with regulated heating and air conditioning.  

Physical hazards may include those associated with working in a public environment. 

STANDARDS FOR MEASURING PERFORMANCE

  • Successful development and implementation of objectives; continuous growth in service provided
  • Ability to work alone or with a team
  • Appropriate and positive interaction with staff, management, volunteers, community groups, professional associates and private citizens
  • The accomplishment of job functions in an effective and timely manner
  • Proficiency in oral and written communication
  • Effectiveness in establishing priorities, working on multiple assignments and concurrent projects
  • Exercise of sound judgment in the absence of specific guidelines
  • Demonstrated ability to thoroughly analyze problems; to meet demanding and changing deadlines in spite of interruptions
  • Adherence to established policies and procedures

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