The E-911 Center Operations Manager position salary range is between $39,000 and $44,000, depending on experience & qualifications. Position posted October 19th and closes November 2nd.
This position is responsible for the coordination and supervision of day to day administrative tasks and operations/training of the Walker County Emergency Operations center. The Operations Manager consults with the Deputy Director concerning all procedures and policies; however, is expected to function independently of direct supervision with respect to day to day operations/training procedures and practices. This position serves as the liaison between the Administration and Operations. This position is appointed by the Director.
- Shall be responsible for administrative duties, in addition to answering phones lines and assisting with 911 calls during peak times
- Track and submit payroll
- Shall assist in development of policies and procedures of the department.
- In the absence of the Deputy Director, shall be responsible for all aspects of operations for the department, performing duties and exercising the authority of the Director.
- Shall share responsibility in the hiring and disciplinary processes with the Director and Deputy Director
- Attend community meetings and answer questions regarding the operations of the Communications Center
- Shall prepare, coordinate and maintain all training requirements and records for the department
- Prepare and submit reports and records as required by the Director or Deputy Director
- Shall be responsible for GIS mapping and dispatch data, as it pertains to dispatch and Computer Automated Dispatch (CAD)
- Establish, maintain and act as the liaison between the Fire Department, EMS, Law Enforcement and the 911 Center
- Ensure that ISO needs are met regarding the Communications Center component for Emergency Communications
- Perform all other duties as assigned by the Director or Deputy Director
- Duties, responsibilities and activities may change at any time with or without notice
- Comprehensive knowledge of modern methods of communications center operations, public safety administration; principles and practices of Emergency Management
- Competent in learning and updating departmental rules and regulations (Policy/SOGs); county geography, basic GIS mapping, payroll management and Emergency Management
- Thorough knowledge of business English, punctuation, spelling, arithmetic, modern office practices, procedures and equipment
- Excellent verbal and written communication skills required, including the ability to respond in a calm and businesslike manner during stressful situations
- Ability to assemble and organize data, prepare reports and maintain records
- Excellent organizational and time management skills
SKILLS AND ABILITIES
- Ability to plan and direct Communications Center operations
- Capable of selecting, assigning, training and leading subordinates while maintaining effective discipline and morale.
- Maintain records and prepare reports; establish and maintain effective working relationships with subordinates, other officials and the public
- Ability to exercise judgment in evaluating situations and making sound decisions; enforce regulations firmly, tactfully, and impartially
- Considerable knowledge, skills and abilities pertaining to modern principles and practices of Communications Center and Emergency Management processes and public education
- A thorough knowledge of departmental rules and regulations (SOGs) and of state and federal laws pertaining to Communications and Emergency Management
- Maintain an awareness of the geography of Walker County for the purposes of CAD and related addressing duties as assigned
- A thorough knowledge of communications equipment
- Must be skilled in the use of a PC with Windows applications
- Excellent at utilizing Microsoft Office programs including Word, Excel and Powerpoint
- Working knowledge of Google For Work (G Suites) is a plus
EDUCATION AND EXPERIENCES
- Associate’s Degree (preferred) in Communications, Emergency Management or a related field
- Ten (10) years of supervising within a 911 communications center comparable to Walker County (preferred); or any equivalent combination of education and experience
- Possess knowledge and experience in the area of administrative procedures and non-discriminatory management techniques
- Must have experience with the Insurance Services Office (ISO) Grading Schedule, as it pertains to communications
- Georgia Terminal Agency Coordinator (TAC) certification
- Must successfully complete a 40-hour training course for the Communications Officer per Georgia state Law
- Must successfully complete and maintain LED GCIC/NCIC certification
CERTIFICATES, LICENSES, REGISTRATIONS
- Shall meet NFPA 1221; 7.2, Telecommunicator Qualifications and Training. These certifications must be obtained within the specified time set forth by the Director
- Must maintain Georgia Terminal Agency Coordinator (TAC) certification
- Must obtain and maintain certification as a CPR Instructor
- A valid driver’s license and proof of auto insurance, and maintain a satisfactory Motor Vehicle Report (MVR)
- A satisfactory criminal background check
These physical demands are representative of the physical requirements for an employee to successfully perform the essential functions of the E-911 Operations Manager‘s job. Reasonable accommodation can be made to enable people with disabilities to perform the essential function of this job.
While performing the responsibilities of the job, the employee is required to stand and walk to perform such tasks as observing the work site and work duties of others.
The employee must be able to stay at a stationary position for extended periods of time.
Hand and foot dexterity is required to operate office equipment, and paperwork.
Hearing and speech is necessary to communicate with citizens and co-workers in person, by telephone and radio.
Good vision is required for all functions.
This position must be able to lift 25 pounds occasionally.
While performing the duties of this job, the employee is usually exposed to a noise level that is moderate and normal for a busy office environment. Work is performed in an office environment where the temperature is maintained by centralized heating and air units. Work is performed around and using extensive electronic equipment.
On occasion, this job is subject to exposures to hot, cold, humid and wet weather conditions.
Employee must be available to work weekends and holidays, as well as a flexible, changing schedule. Emergencies or the absence of other staff may result in extended hours or extra shifts being assigned on short notice.
This position is also required to pass annual medical examinations and random drug screens.
STANDARDS FOR MEASURING PERFORMANCE
- Successful development and implementation of objectives; continuous growth in service provided
- Effective leadership
- Appropriate and positive interaction with staff, management, volunteers, community groups and professional associates
- Accomplishment of job functions in effective and timely manner
- Proficiency in oral and written communication
- Effectiveness in establishing priorities, working on multiple assignments and concurrent projects
- Exercise of sound judgment in the absence of specific guidelines
- Demonstrated ability to thoroughly analyze problems; to meet demanding and changing deadlines in spite of interruptions
- Achievement of budgeted expense goals
- Adherence to established policies and procedures
To apply for this position, fill out the application packet and send it along with a resume and cover letter to:
Walker County Commissioner
Tabitha Cantrell, Human Resources Department
P.O. Box 445
LaFayette, GA 30728
You may also e-mail your resume, cover letter and application packet forms to Tabitha Cantrell.